Last Updated: April 19, 2025.
At Prime Trikes, we want you to be completely satisfied with your purchase. If, for any reason, you are not, please review our return and refund guidelines below.
1. Return Eligibility
- Items may be returned within 30 days of delivery.
- Products must be unused, in original packaging, and in resalable condition.
- Proof of purchase (receipt or order number) is required.
2. Non-Returnable Items
- Customized or special-order trikes.
- Gift cards and downloadable digital products.
- Items damaged due to misuse or improper assembly.
3. Refund Process
- Once your return is received and inspected, we will notify you by email.
- Approved refunds will be issued to your original payment method within 7–10 business days.
- Shipping fees are non-refundable. Customers are responsible for return shipping costs unless the product arrived damaged or defective.
4. Exchanges
- We replace defective or damaged items at no additional cost. Contact us at support@primetrikes.com for exchange requests.
5. Damaged or Defective Products
- If your order arrives damaged, please contact us within 48 hours with photos of the damage.
- We will arrange for a replacement or full refund.
6. Contact Us
For return requests, please email support@primetrikes.com with your order number and reason for return.
