Last Updated: June 23, 2025.
At Prime Trikes, we are committed to delivering your order quickly, safely, and affordably. Please review our shipping policy to understand how we process and deliver your trike.
1. Order Processing
- All orders are processed within 1–2 business days after payment confirmation.
- Orders placed on weekends or holidays will be processed on the next business day.
- You will receive a confirmation email once your order has been shipped.
2. Shipping Rates & Delivery Estimates
- Domestic Shipping (USA): Standard delivery usually takes 5–7 business days. Expedited options are available at checkout.
- International Shipping: We ship worldwide. Delivery times vary depending on the destination, typically 7–14 business days.
- Shipping rates are calculated at checkout based on weight, size, and destination.
Note: Delivery delays can occasionally occur due to customs clearance, weather conditions, or courier issues.
3. Shipment Tracking
- Once your order is shipped, you will receive a tracking number via email.
- You can use this number to track your shipment directly through the carrier’s website.
4. Packaging & Handling
- All Prime Trikes are securely packaged to prevent damage during transit.
- Some models may ship partially assembled. Instructions are included for final assembly.
5. Customs, Duties & Taxes (International Orders)
- Customers are responsible for any customs fees, import duties, or local taxes that may apply in their country.
- Prime Trikes is not responsible for delays caused by customs processing.
6. Damaged or Lost Shipments
- If your trike arrives damaged, please contact us within 48 hours of delivery with photos of the damage. We will arrange for a replacement or refund.
- If your order is lost in transit, we will work with the carrier to resolve the issue and send a replacement when applicable.
7. Contact Us
For questions about shipping or delivery, please reach out to our support team:
📧 support@primetrikes.com
☎️ +1 (606) 461-5176
